Thanks for choosing IperContent S.N.C. These terms and conditions outline the rules and regulations for the use of IperContent S.N.C's Website.
These Terms of Service ("Terms") cover your use of and access to our websites. Our Privacy Policy explains how we collect and use your information. Using our Services, you agree to be bound by these Terms, our Privacy Policy.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
IperContent S.N.C guarantees that the services provided will be of the highest quality and that the work will be carried out in accordance with the specifications agreed upon with the client.
These general sales conditions apply to all jobs carried out by IperContent for its clients. All work request (e.g., translation/proofreading/transcription/content creation) requests must be accompanied by an order, including the price established by the parties. This order can be created automatically on our website or sent to us via email or live chat; we reserve the right to refuse to start a job without an order.
The Work order cost shall be calculated using a count of words in the source language unless otherwise previously established in writing. If a client cancels an order, all work already effected shall be billed completely, while suspended work shall be billed at 50%.
Unless otherwise specified, we start the job only after you have paid the order. IperContent shall not be held liable for any reason whatsoever for Work orders that are not stylistically satisfactory. Particularly for advertising and promotional material, the services of IperContent shall be limited to simple Work order, unless expressly requested. IperContent shall not be liable for drafting the translated text in, for example, an advertising style that is different from the source text. Our liability shall be limited to the amount of the invoice.
Complaints shall only be considered if received by registered mail with return receipt within seven days of delivery of the job(s) or part of the job(s). All complaints must be accompanied by the original documents, disputed Work order, and a letter of explanation. Once the above period has elapsed, the Work order shall be considered correct. In the event of an unsatisfied client where a complaint is made within the established deadlines, IperContent agrees, at its own expense, to deliver an edited version of the disputed Work order within a timeframe equal to one-third of that previously established for the job. This second document shall be used to judge the quality of the Work order to establish the amount of reimbursement at IperContent's discretion.
IperContent shall not be held liable for any delays caused by malfunctioning email and/or other mail or carriers not directly controlled by IperContent.
In the event of late delivery where the time late is more than one-third of the established delivery time, and if the delay is directly and solely attributable to IperContent, reimbursement shall be paid, be established between the parties, up to an amount of 100% of the job delivered late. Defects present in one part of the Work order shall not be grounds, for any reason whatsoever, for questioning the entire Work order. IperContent reserves the right to modify the Work order in such a case.
Others’ intellectual property rights may protect content in the Services. Please don’t copy, upload, or share with us content unless you have the right to do so.
We aren’t responsible for the content people post and share via the Services. Help us keep Your Stuff protected. Safeguard your password to the Services and keep your account information current. Don’t share your account credentials or give others access to your account. You may use our Services only as permitted by applicable law, including export control laws and regulations. Finally, you must be at least 13 years old (or older, depending on where you live) to use our Services.
Let’s try to sort things out first. All complaints must be accompanied by the original documents, disputed services (e.g., translation), and a letter of explanation. Once the above time period has elapsed, the translation shall be considered correct. We want to address your concerns without needing a formal legal case. Before filing a claim against IperContent, you agree to try to resolve the dispute informally by contacting info@herotranslate.com. We’ll try to resolve the dispute informally by contacting you via email. You or IperContent may bring a formal proceeding if a dispute is not resolved within 15 days of submission.
We may revise these Terms from time to time to better reflect:
Need more information? Contact us for further assistance.